Frequently Asked Questions
Below you can find answers to the most common questions.
What is the Mindspa app and which features does it have?
Mindspa is a multilingual mobile app that offers mental health support in English, Italian, Spanish, Russian, and Ukrainian, with plans to add more languages in the future. The app provides a range of features designed to improve your mental well-being, including:- • “Feed” section: A curated collection of new articles uploaded daily, covering a variety of mental health topics.
- • “Diary” section: A self-care journal where you can track your thoughts, emotions, and experiences, with key stats to help you gain insights into your mental health patterns.
- • “Psychosutra” section: A vast selection of coping-skills exercises, categorized by feelings, to help you manage stress, anxiety, and other emotions.
- • “Courses” section: The core feature of Mindspa, offering structured courses and therapeutic programs created by experts, on various topics.
- • “Tests” section: Intuitive and simplified self-diagnostic tests to help you assess your mental health and gain insights into your well-being.
- • “Emergency” chatbot: A conversational agent designed to provide immediate support and assistance in moments of crisis.
Mindspa has been recognized as one of the best mental health apps, we have been ranked among the top 5 mental health apps in Europe by Apple, and among the best health apps by Google. We are dedicated to providing you with reliable and comprehensive mental health support through our app, but it is important to always seek professional medical advice for any health concerns. Please note that Mindspa is not a medical device and should not be used as a substitute for professional medical advice. It is a tool for self-growth and mental health support, but should not be relied upon as an exclusive diagnostic or therapeutic tool. All information on our app and website is provided as an educational resource and should not be used to make decisions about your health without consulting a qualified healthcare professional. Mindspa cannot answer medical queries through the app, email, or any other means.
Where can I download the Mindspa app?
You can download the Mindspa app on both iOS and Android devices from Google Play and App Store. Please be cautious as there might be other applications pretending to be us or using our trademarked name. We are committed to protecting our intellectual property and providing our users with a safe and authentic app experience. To ensure you are downloading the authentic Mindspa app, look for the developer name “Mind Solutions” or “Mindspa Health” and our distinctive logo, which features a stylized ‘M’ on a blue background. For added safety, you can download our app directly from the links provided below.Download the Mindspa app on:
• App Store: https://apps.apple.com/app/mindspa/id1493381872
• Google Play: https://play.google.com/store/apps/details?id=me.mindspa.app
Do I need internet to use Mindspa?
Yes, an internet connection is required to use Mindspa. The app functions on both Wi-Fi and mobile data (3G/4G/5G) connections, allowing you to access its features and content seamlessly. Please ensure that you have a stable internet connection to fully utilize the Mindspa app and make the most out of its mental health resources and tools.How was the Mindspa app created?
The Mindspa app was created through a meticulous process that started in 2018 when our team of psychologists set out to find ways to increase the accessibility of professional mental health treatment in an affordable and convenient format for users. We tested various formats, including webinars and handbooks, but ultimately settled on a psycho-educational format with a stepwise process based on user feedback. As we continued to develop the app, we actively sought input from users through surveys to gather their preferences on new features and design elements. We even shared a prototype of the minimum viable product (MVP) with users and gathered feedback on color schemes, design styles, usability, and more. One month after the beta version of the app was launched, we conducted an acceptability study and surveyed our 10,000 early users, who expressed overwhelmingly positive reviews with a 99% rate of users who would recommend the app to friends and family. We continue to prioritize user feedback in our ongoing development efforts, conducting surveys to gather insights on new features to develop, such as meditation and guided journeys, to constantly improve the app and meet the evolving needs of our users.How do the Mindspa therapeutic courses work?
Our courses are meticulously crafted by our team of specialized psychologists who utilize a diverse range of techniques, including Cognitive Behavioral Therapy (CBT) and Gestalt therapy. These courses are structured into multiple lessons, with each lesson providing education, actionable tips, and practical guidance on understanding needs, emotions, and taking control of behavior. Users receive one new lesson each day, following a step-by-step approach that prevents overwhelming and ensures gradual and effective changes. In addition, users are encouraged to practice what they learn through daily assignments, fostering the formation of healthy new habits throughout the duration of the courses.Is there any evidence supporting the therapeutic techniques used in the Mindspa app?
Yes, Mindspa utilizes evidence-based therapeutic techniques, including Cognitive Behavioural Therapy (CBT) and Gestalt Therapy. CBT is known to be one of the most effective forms of treatment, empowering individuals to change their thoughts, feelings, and behaviors towards specific activities, giving them control over their behaviors. Gestalt therapy emphasizes personal responsibility and teaches patients to become aware of their sensations and environment, helping them respond fully and reasonably to situations.Multiple studies have shown the effectiveness of CBT in improving symptoms of depression and anxiety, and the benefits of Gestalt therapy for various conditions, including addictions. Additionally, there is scientific evidence supporting the use of chatbots and conversational AI-based features in improving mental health and creating a therapeutic bond with users.
Some of the scientific articles that support these claims include:
• (1) Marciniak, Shanahan, Rohde, Schulz, et al. “Standalone Smartphone Cognitive Behavioral Therapy–Based Ecological Momentary Interventions to Increase Mental Health: Narrative Review“. JMIR Mhealth Uhealth 2020; 8(11): e19836 DOI: 10.2196/19836
• (2) McCashin, Coyle, O’Reilly. “Qualitative Synthesis of Young People’s Experiences With Technology-Assisted Cognitive Behavioral Therapy: Systematic Review“. J Med Internet Res 2019; 21(11): e13540 DOI: 10.2196/13540
• (3) Matzko, Helga M. Gennant, and Helga M. Gennant Matzko. “A Gestalt Therapy Treatment Approach for Addictions: ‘Multiphasic Transformation Process.” Gestalt Review, vol. 1, no. 1, 1997, pp. 34–55. JSTOR, www.jstor.org/stable/44394010.
• (4) Ahmed, Ali, Aziz, Hassan, Khalifa, et al. “A review of mobile chatbot apps for anxiety and depression and their self-care features“. Science Direct, 2021; https://doi.org/10.1016/j.cmpbup.2021.100012
• (5) Parmar, Ryu, Pandya, Sedoc and Agarwal. “Health-focused conversational agents in person-centered care: a review of apps“. NPJ Digital Medicine, 2022; https://doi.org/10.1038/s41746-022-00560-6
Can I trust the information provided in Mindspa?
Absolutely! The information provided in Mindspa is created by a team of qualified psychologists who specialize in various disciplines. We are committed to providing accurate and reliable information based on the latest research and evidence-based practices. Before being published on the app, all content goes through an internal review process that includes a clinical safety officer reviewing the professional validity of the information, and a content manager reviewing readability and writing style to ensure it meets our quality standards.However, it’s important to note that Mindspa is not a substitute for professional medical advice. The app is designed to be used as a tool for self-growth and self-care, and should not be used as an exclusive diagnostic or therapeutic tool. We always recommend consulting with a qualified healthcare professional for personalized medical advice.
Is there a cost associated with using Mindspa?
Mindspa can be downloaded for free and there are no hidden charges. The app offers both free and premium features. Some features may require a one-time purchase. The pricing details can be found within the app or on our website. We also offer discounts and promotions from time to time. Please note that while Mindspa aims to provide affordable and accessible mental health support, it’s important to carefully review and understand the pricing details before making any purchases or subscribing to any services.How can I get the Mindspa therapeutic courses?
You can buy our therapeutic courses either in the app, or on our online shop on this website: https://mindspa.me/en/courses/When you buy it on the app, your course will unlock immediately after completing the payment. When you buy it on the website, after completing the payment you will receive an email containing instructions on how to activate your course.
Can I use Mindspa alongside my current therapy or treatment?
Mindspa can be used as a complementary tool alongside your current therapy or treatment, but it should not be used as a replacement for professional medical advice or treatment. It’s always recommended to consult with your healthcare provider or therapist to determine how Mindspa can fit into your overall mental health treatment plan.Can you provide information about the effectiveness of Mindspa?
At Mindspa, we conduct regular surveys among our users, and our app has also been the subject of independent studies published in scientific journals. We encourage researchers and institutions to conduct further independent reviews.Based on our latest surveys, we are proud to share that Mindspa has received extremely high approval ratings from our users. In particular:
• 96% of responders find our Articles useful.
• 86% of responders use the Diary regularly.
• 97% of responders using the Psychosutra reported that it helps them to feel better.
• 94% of those attending any course said it helped their condition.
• 99% found the course assignments to be valuable.
• 93% of responders who used the Emergency chatbot in a moment of crisis, said it helped them to calm down.
• Additionally, 99% of responders said they would recommend our app to a friend.
These metrics highlight the positive impact that Mindspa has had on our users’ mental well-being, and we are committed to continuously improving and providing a valuable experience to our users.
Is my personal information safe in Mindspa?
Yes, your personal information is safe with us. Mindspa is fully compliant with the General Data Protection Regulation (GDPR) and follows strict data protection practices. We have also undergone independent assessment by ORCHA, a renowned healthcare app evaluation organization, and have received the highest scores in data security. Your information is encrypted and stored securely in accordance with industry standards. We do not share your personal information with third parties without your consent. For more detailed information, please refer to our comprehensive Terms of Service and Privacy Policy.You can ask for the deletion of your data and to be excluded from communications either by requesting it using the “Contact Form” present in the Mindspa app, or by writing to [email protected]. You can delete your Mindspa account at any time, directly from the app, using the “Delete account” option in the app “Settings”.
How can I manage the push notification settings in the Mindspa app?
You can turn off notifications directly from the Mindspa app, disabling the option under the Setting items. If you have an Android phone, you can also follow the below options, as per Android Support guidelines.Option 1: In your settings app
1. Open your phone’s settings app.
2. Tap Apps and notifications > Notifications.
3. Under ‘Recently sent’, find apps that recently sent you notifications.
o To find more apps, tap See all.
4. Tap Advanced.
o You can turn off all notifications for a listed app.
o To pick specific categories of notifications, tap the app’s name.
Tip: If you don’t see ‘Recently sent’, you’re using an older Android version. Instead, tap App notifications and tap an app. You can turn notifications, notification dots and notification categories on or off. If an app has categories, you can tap a category for more options.
Option 2: On a notification
1. To find your notifications, from the top of your phone screen, swipe down.
2. Touch and hold the notification, and then tap settings
3. Choose your settings:
o To turn off all notifications, tap Notifications off.
o Turn on or off notifications that you want to receive.
o To allow notification dots, tap Advanced, then turn them on.
If you wish to have further information in managing notification on your Android devices, then we recommend for you to visit this website: https://support.google.com/android/answer/9079661?hl=en-GB
How can I ensure the security of my Mindspa account?
At Mindspa, we prioritize the security of your account. To protect your account from unauthorized access, we recommend the following security measures:• Reset your login details (email and password) if you suspect that others may have access to your account. This can be done from the options available in the app. • Use a unique and strong password specifically for your Mindspa account. • Logout from the app after each session or activity.
By following these measures, even if your phone is accessed or unlocked without authorization, your Mindspa account will remain secure, adding an extra layer of protection to your personal information.
How can I contact the Mindspa Support Team?
If you have any questions, issues, or need assistance with Mindspa, you can contact our Support Team at [email protected].We strive to provide timely and helpful support to ensure the best possible experience with Mindspa. Our support team is available 24/7 and we guarantee a response time under 24 hours. The average response time is currently below 2 hours, though during night hours and weekends it might take a bit longer for the team to reply. As each issue will be unique, we plan on giving you a timescale for resolving the issue once we have identified the technical issue. We are also committed to eradicate reported bugs and faults that might arise with continuous developments and future app releases.
Can I provide feedback or suggestions for improvement?
Yes, we welcome feedback and suggestions from our users. Your input is valuable to us and helps us improve Mindspa, but it’s also valuable as a reference for other users. You can share a review on the App Store and Google Play.Alternatively, if you have any feedback or suggestions to improve the application, you can write us at [email protected].
How can I delete my Mindspa account?
You can delete your account directly in the mobile application, by following these steps:From the menu bar, click on “More” > “Settings” > “Delete account“.
After closing the account, all data stored on our databases will be deleted. This includes your name, email address, notes and diary entries. Additionally, you will lose access to any purchased courses and saved articles. You can also request the removal from our mailing lists, by either clicking “unsubscribe” in our emails, or at any time submitting a request to [email protected].
In case you don’t find what you are looking for, kindly write to [email protected].
